Theme support

Send us your question and we will reply by email within two business days (Monday to Friday, Central European Time).

Before you write: many answers are already in the Crolum documentation, including the FAQ.

Contact us

Email us at [email protected]. Please include:

your store URL (for example storename.myshopify.com)
the theme name and version (Online Store › Themes)
a short description of the problem and the page where it happens
a screenshot or screen recording, if you can

What our support covers

Questions about theme settings, sections and blocks
Bugs in the theme code, which we fix free of charge
Help with installing theme updates

What our support does not cover

Custom code changes or new features for your store
Problems caused by third-party apps or code edits
Store setup outside the theme, such as payments, shipping or domains

For custom work, we recommend hiring a Shopify Partner.